AI Mediation
AI Mediation
This page is available in English only. The English text below is the official and binding version.
Effective date: 5 June 2026 · Last updated: 22 October 2026
These Terms of Service ("Terms") govern your use of AI Mediation (the "Service"), operated by Beyond Consultancy LLC-FZ, a free-zone company registered in Meydan Free Zone, Dubai, United Arab Emirates ("we", "us", "our"). Our registered address is Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE. You can reach us at [email protected] (support and refunds) or [email protected] (general and privacy). By creating or joining a mediation, or by paying, you agree to these Terms.
AI Mediation is a neutral, automated facilitation tool. It is not legal advice, not therapy or counselling, not medical care, and not a substitute for a qualified professional. No lawyer-client, therapist-client, or other professional relationship is created by using the Service. Responses are generated automatically by third-party AI models and are not reviewed by a person before you see them. AI output can be inaccurate, incomplete, biased, or unsuitable for your situation. Any suggestion, reflection, draft message, or "agreement" the AI produces is a non-binding prompt for your own thinking: it is not a legally enforceable agreement, not a recommendation that you take any step, and not our statement of fact or opinion. You remain solely responsible for what you decide, say, send, and do, and for any consequences in your relationship or otherwise. Do not rely on the Service for decisions about legal, financial, medical, custody, immigration, employment, or safety matters.
The Service is not for emergencies and is not monitored in real time. If you or anyone else is in danger, stop using the Service and contact your local emergency number or a crisis helpline immediately. The Service is intended for consenting adults in ordinary conflict only — it is not designed for, and must not be used in, situations involving abuse, threats, coercion, or violence. Any crisis information the AI shows is automated, may not appear every time, and is no substitute for professional help. Nobody at AI Mediation reads conversations as they happen, and we will not contact emergency services on your behalf.
You must be at least 18 years old and legally able to enter into a contract. There is no password-based account; access is by a private link and a recovery token, which you must keep confidential. You are responsible for activity that occurs through your link or token.
You agree not to:
We may suspend or terminate access that violates these Terms. You are solely responsible for what you write and share, including anything you choose to send to the other participant.
In shuttle mediation, each person has a private, separate conversation with the AI behind an absolute information barrier; neither person sees the other's messages unless you choose to send them one. In joint mediation, both people share one room, all messages are visible to both, and the AI guides each round and may suggest options. Participation is voluntary: either person may stop at any time and request deletion of their data.
The other participant is not under our control. We do not verify anyone's identity and are not responsible for what the other person says, does, copies, screenshots, or shares, or for how they act on anything said in a mediation. In joint mediation, anything you write can be seen and kept by the other person. The information barrier in shuttle mediation reduces, but cannot completely rule out, the chance that an AI reply reflects themes from the other side.
The Service costs US$5.00 per person, per mediation (plus any applicable tax). Both people must pay before the AI begins. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's Buyer Terms and Refund Policy also apply to your purchase. We never see or store your card details. Refunds are governed by our Refund Policy.
You own your messages. You grant us a limited licence to process them solely to provide the Service, including sending them to our third-party AI sub-processors — Anthropic (Claude models, reached through a third-party AI routing service) and OpenAI (fallback) — which may process them outside the UAE under their own terms. Messages are encrypted at rest on our systems and are deleted 30 days after a session closes; our sub-processors' own retention is governed by their terms. See our Privacy Notice for full detail.
The Service is provided on an "as is" and "as available" basis. We may modify, suspend, or discontinue any part of it at any time, and we do not guarantee it will be uninterrupted, error-free, or always available. It depends on third-party providers (AI, payments, hosting) whose outages and errors are outside our control. Where a genuine technical failure on our side prevents the Service from working, our Refund Policy applies.
To the maximum extent permitted by applicable law, the Service is provided without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement. We do not promise any particular outcome, including that a conflict will be resolved or a relationship improved.
To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, special, punitive, or consequential damages, or for any loss of relationship, emotional distress, reputation, data, or opportunity, arising from your use of the Service, from AI output, from the acts of the other participant, or from the acts or failures of our third-party providers. Our total aggregate liability arising out of or relating to the Service is limited to the amount you actually paid for the mediation in question (US$5.00). Nothing in these Terms limits liability that cannot be limited by law, such as for fraud or wilful misconduct.
You agree to indemnify and hold us harmless from claims, losses, and expenses (including reasonable legal fees) arising from your misuse of the Service, your breach of these Terms, the content you submit, or any dispute between you and the other participant.
These Terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction over any dispute, save for any mandatory local consumer-protection rights that cannot be waived. Before starting any claim, you agree to contact us first at [email protected] and give us 30 days to try to resolve it. To the extent the law allows, any claim must be brought within one year of the event giving rise to it, and only on an individual basis, not as part of a class or representative action.
If any part of these Terms is found unenforceable, the rest remains in effect and that part is applied to the fullest extent allowed. Our failure to enforce a right is not a waiver of it. These Terms, with the Privacy Notice and Refund Policy, are the whole agreement between you and us about the Service. You may not transfer your rights under them; we may transfer ours as part of a reorganisation or sale of the business.
We may revise these Terms from time to time and will update the "Last updated" date above. Your continued use of the Service after a change constitutes acceptance of the revised Terms.
Beyond Consultancy LLC-FZ · Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE · [email protected]